Since the new Alabama.edu Canvas uses a centralized account for all students, you must update your password by logging in at https://password.alabama.edu. If you are unable to log in, you can recover your password by following the instructions at https://accounthelp.alabama.edu/forgot-my-password-help. Note: The password reset process is instant with no delays.
Archives
I can’t move on to the next module in Canvas. What should I do?
Make sure you’ve completed all required activities in the current module. You must watch all videos at regular speed and click on all items as instructed—otherwise, the next module will not unlock. If the issue continues, reach out to your college representative or Workforce Coordinator for assistance.
I can’t log in to Canvas / it says my course is locked. What should I do?
Make sure you are logging in with your Alabama.edu account and the unique password you created. If you haven’t claimed your account yet, you’ll need to do so before you can access your course. If you’re still unable to log in, contact your local community college’s registrar team or Workforce Coordinator for help. You can access Canvas here: https://alabama.instructure.com.
Can I use the Canvas app to complete the coursework?
No. You cannot complete your coursework in the Canvas app. The app does not support all course features, so you must use a web browser instead. For the best experience, use Google Chrome or Microsoft Edge. You can use your phone but be sure it is turned sideways so you can see all the options and controls.
Who do I contact if I need help with registration?
Our Registrar Team can assist:
- Sandie Dutton – Registrar Manager ([email protected])
- Rosie Otten – Registrar Coordinator ([email protected])
- Grant Gunn – Registrar Coordinator ([email protected])
What should I do if I’ve already taken a Skills for Success course?
Don’t create a new account. Scroll down to “Returning Student” on the registration page and log in. If you don’t remember your credentials, contact the Registrar Team.
How do I claim my alabama.edu account?
Click the link in the email from [email protected] and follow the steps to set up your Alabama.edu account. The email will provide the information you need to create your account. Be sure to create a unique password that you will remember.
When and how will I access the online course?
Once your registration has been processed, you will receive an email from [email protected] with the subject line “Activate Your Alabama.edu Account.” You should receive this email within 48 hours (please allow extra time for weekends and holidays). After you activate your Alabama.edu account, you’ll be able to log in to OneCanvas to access your course.