Course Information
Instructor to Participant Ratio: 1 to 15
Lab Hours: 8
Course Requirements
Age Requirement: 16+
Course Description
This course gives participants the knowledge and skills to begin working in an entry-level, customer-facing role, including frontline staff, team leads, and managers, as well as any professional looking to strengthen their customer service skills. This course focuses on the practical skills needed for direct, frontline customer service roles, such as call centers, service counters, and other positions where assisting customers is a primary job responsibility. Through online instruction and hands-on training, participants learn how to deliver high-quality, professional service and assistance before, during, and after the sale. Training covers the core characteristics of strong customer service, how to interact with customers at every stage of the sales process, and the tools and techniques used to keep service standards sharp over time. Participants who successfully complete the theory and hands-on lab for this course earn an ACCS credential.
Academic Pathways: This non-credit workforce training course may also help participants earn college credit through Prior Learning Assessment (PLA) or articulation opportunities toward select certificate or degree programs at participating Alabama community colleges. Credit awards are granted solely at the discretion of the receiving institution in accordance with its academic policies.
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