This comprehensive course provides participants with the knowledge and skills necessary to begin working in an entry-level, customer-facing position including frontline staff, team leads, and managers, as well as any professional seeking to enhance their customer service skills. Participants gain a basic understanding of how to take care of customer needs by providing high-quality professional service and assistance before, during, and after the sale. They do this by gaining an understanding of the basic characteristics of customer service, an understanding of the customer and how to interact with them at all stages of the sale. Participants also learn about related technologies and strategies for continuous improvement in the field of customer service.
This comprehensive course provides participants with the knowledge and skills necessary to begin working in an entry-level, customer-facing position including frontline staff, team leads, and managers, as well as any professional seeking to enhance their customer service skills. It is ideal for those aspiring to work as frontline staff, team leads, and managers, as well as professionals seeking to refine their customer service skills. Participants gain a basic understanding of how to take care of customer needs by providing high-quality professional service and assistance before, during, and after the sale. They do this by gaining an understanding of the basic characteristics of customer service, an understanding of the customer and how to interact with them at all stages of the sale. Participants also learn about related technologies and strategies for continuous improvement in the field of customer service.
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